Privacy Policy

1. Introduction

OneTriggr ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform services.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials and authentication information
• Billing and payment information
• Company information and business details
• Communication preferences and settings

Usage Information

We automatically collect information about your use of our services:

• API usage data and service interactions
• Log data, including IP addresses and timestamps
• Device and browser information
• Performance and error data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our communication services
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve service performance
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our platform
• Communication Providers: Message content is transmitted to your chosen email, SMS, or other communication providers
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Consent: We may share information with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted using AES-256 encryption at rest and in transit
• Access Controls: Role-based access controls limit who can access your data
• Monitoring: Continuous monitoring for security threats and vulnerabilities
• Audits: Regular security audits and penetration testing
• Compliance: SOC 2 Type II compliance and adherence to security frameworks

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information is retained while your account is active
• Usage data and logs are typically retained for 12 months
• Billing information is retained for 7 years for tax and accounting purposes
• Message content is processed and transmitted but not permanently stored by us
• You can request deletion of your data by contacting us

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at sourabh@onetriggr.com.

8. International Data Transfers

Our services are operated from India, and your information may be transferred to, stored, and processed in India and other countries where our service providers are located. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide security features and fraud protection
• Deliver relevant content and advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our services.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: sourabh@onetriggr.com
Address: 3153, Prestige Gulmohar, Horamavu Main Road, Bangalore, India